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Most Asked Questions In The rummy tour:
Q1: How to log in after installing the rummy tour?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to securely access the account. This eliminates the need for a password or email, making login easier.
Q2: What should I do if I am not getting OTP?
To proceed, first check your internet connection for a strong signal. If the signal is stable, wait for the OTP to be sent after clicking the 'send OTP' button. If you don't receive the OTP within the allotted time, contact the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, try using the same active phone number. If your number has changed, submit your updated KYC (Know Your Customer) details to customer support through email to facilitate a smooth account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, you'll need to uninstall the app from your device and then download the latest version. Once the latest version is installed, you should be able to log in and play without any problems.
Most Asked Questions Related To Withdraw In The rummy tour:
Q1: What is the minimum withdrawal amount in the rummy tour?
In this app, users can withdraw a minimum of Rs. 100, a higher withdrawal amount compared to other apps. Withdrawals are only allowed for the money earned from gaming, not the bonus amounts collected. This means users can access their earned gaming rewards, but not the bonus credits.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit all required KYC details in the app, including saving your Aadhaar card and UPI information. Additionally, ensure all your bank details are also stored in the app. This information is necessary for a smooth and secure experience.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services can complete the process in 30 minutes to 3 hours, depending on the workload. However, there may be instances where payments are delayed, requiring a wait of up to 24 hours. This delay can occur despite the app's overall efficiency and speed.
Q4: Why is the bonus balance not being withdrawn?
The bonus money earned can only be used for gaming purposes and cannot be withdrawn by anyone else. It can be withdrawn once it's converted into real money through gameplay. This means the funds earned from playing games with the bonus can be withdrawn as usual.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, go to your settings and check your transaction history to see if your withdrawal request is being processed. If not, don't worry, as the funds should be added to your wallet account within 24 hours. If you still encounter issues, you can contact the care centre for assistance.