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Most Asked Questions In The online casino:
Q1: How to log in after installing the online casino?
To log in, open the app and enter your registered mobile number. Verify the OTP (one-time password) sent to your number to securely log in. This method eliminates the need for a password or email verification.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection for a strong signal. If you still encounter issues, click "send OTP" and wait for the specified time. If the OTP doesn't arrive, use the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in, try using your active phone number. If your number has changed, send your updated KYC (Know Your Customer) details to our customer support team via email for assistance with transferring your account. This will help complete the shift.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. This will ensure you have the most up-to-date version, allowing you to easily log in and continue playing. Once updated, you should be able to access the app without any problems.
Most Asked Questions Related To Withdraw In The online casino:
Q1: What is the minimum withdrawal amount in the online casino?
In this app, users can withdraw a minimum of Rs. 100, which is higher than many other apps. Withdrawals can only be made from gaming earnings, not from bonus amounts collected. Users cannot withdraw bonus money, only the rewards earned from gaming activities.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit your KYC details in this app, which includes saving your Aadhar card, UPI, and bank account information. This is a necessary step to ensure a smooth and secure experience. Saving this information will allow you to access and utilize the app's features efficiently.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically result in a processing time of 30 minutes to 3 hours. However, payment delays can occasionally occur, requiring users to wait up to 24 hours for resolution. This delay can impact the overall processing time.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming and cannot be withdrawn. Any winnings earned using the bonus can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to see the status of your withdrawal request. If it's not showing, don't worry - funds should be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for assistance.