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ग्राहक संतुष्टि हमारे संचालन का मूल है, जिसमें किसी भी प्रश्न के उत्तर के लिए लाइव चैट, ईमेल या फ़ोन के माध्यम से 24/7 उपलब्ध एक समर्पित सहायता टीम है। आज ही जुड़ें और अपने ऑनलाइन गेमिंग अनुभव को नई ऊंचाइयों पर ले जाएं!
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Most Asked Questions In The new rummy:
Q1: How to log in after installing the new rummy?
To log in, open the app and enter your registered mobile number. A one-time password (OTP) will be sent, which you must verify to complete the login process. Once verified, you'll be logged in without needing a password or email.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection and wait for a strong signal. If you still don't receive the OTP after clicking "send," you can contact the app's support system through live chat.
Q3: What should I do if I am not able to log in with my old number?
To access your account, try logging in with your active phone number. If you've changed numbers, please email your updated KYC (Know Your Customer) details to our customer support to facilitate the account transfer. This will help us update your account accordingly.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. This should allow you to log in and play the updated app without any problems. Once installed, you can access the app's new features and functionality.
Most Asked Questions Related To Withdraw In The new rummy:
Q1: What is the minimum withdrawal amount in the new rummy?
In this app, users can withdraw a minimum of Rs. 100, which is higher than other apps. Withdrawals are only allowed for earnings from gaming, not for bonus rewards. This means users can only withdraw the money they've earned from playing games, not the bonus amounts collected.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit your KYC details within the app, including saving your Aadhaar card, UPI, and bank account information. This is a mandatory step in the process. By doing so, you'll ensure a smooth and secure experience.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services process transactions in a time frame of 30 minutes to 3 hours. However, in some cases, payment delays can occur, requiring users to wait up to 24 hours for resolution. These delays typically arise from processing issues rather than the app's overall performance.
Q4: Why is the bonus balance not being withdrawn?
The bonus money can only be used for gaming and cannot be withdrawn by anyone else. Any winnings earned from playing games with the bonus amount can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to see if your withdrawal request is pending. If it's not showing, don't worry, the funds will be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for assistance.