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Most Asked Questions In The casino guru:
Q1: How to log in after installing the casino guru?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to complete the login process. Once verified, you can log in without needing a password or email.
Q2: What should I do if I am not getting OTP?
Before sending the OTP, check your internet connection to ensure a strong signal. Wait for the signal to stabilize after clicking the send OTP button, and if the OTP is not received within the given time, use the app's live chat support for assistance.
Q3: What should I do if I am not able to log in with my old number?
To access your account, try logging in with your active number. If you've changed numbers, please submit your updated KYC details to the customer support team via email to facilitate a smooth account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Once uninstalled, download the latest version and reinstall it. This should allow you to log in and play the updated app without any problems.
Most Asked Questions Related To Withdraw In The casino guru:
Q1: What is the minimum withdrawal amount in the casino guru?
In this app, you can withdraw a minimum of Rs. 100, which is higher than other apps. Withdrawals are only allowed for money earned through gaming activities. Bonus money cannot be withdrawn and is separate from earnings.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure all your Know Your Customer (KYC) details are completed and submitted through this app. This includes saving your Aadhaar card, UPI, and all relevant bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services allow the process to proceed from 30 minutes to 3 hours, but the overall completion time can vary. Payments may sometimes be delayed, extending the waiting time to up to 24 hours. This delay is an exception to the typical efficient processing time within the app.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn. Any winnings earned from games played with the bonus can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To check the status of your withdrawal request, go to the settings and review your transaction history. If the request is pending, don't worry, the funds will be added to your wallet account within 24 hours. If you encounter any issues, you can contact their care centre for assistance.