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Most Asked Questions In The 55 ace:
Q1: How to log in after installing the 55 ace?
To log in, enter your registered mobile number and verify the OTP (One-Time Password) sent to your phone. This secure method eliminates the need for a password or email login. Once verified, you can easily access the app.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection and wait for a strong signal. Once connected, click on "send OTP" and wait for the verification code to arrive. If you don't receive the OTP within the allotted time, you can reach out to the app's support system via live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To access your account, first try logging in with your existing active number. If your number has changed, please submit your correct KYC (Know Your Customer) details to our customer support via email to facilitate account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, you'll need to uninstall the app from your device. Once uninstalled, download the latest version of the app, which should resolve any problems and allow you to log in and play. After the update, you can easily access the app and continue playing.
Most Asked Questions Related To Withdraw In The 55 ace:
Q1: What is the minimum withdrawal amount in the 55 ace?
The app allows withdrawals starting from a minimum of Rs. 100, which is a higher threshold than many other apps. Withdrawals are only possible for money earned from gaming, excluding bonus rewards. This means users cannot withdraw bonus funds separately.
Q2: Is it necessary to do KYC for withdrawal?
To complete the registration process, you must submit all necessary KYC details through the app, including saving your Aadhaar card, UPI information, and bank details. This information is required to proceed with the application. Please ensure all details are accurately filled and submitted.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services can complete the process in as little as 30 minutes to 3 hours. However, occasional payment delays can extend the wait time to up to 24 hours. This variability affects the overall completion time of the process.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn by anyone other than the player. Any winnings earned from playing with the bonus amount can be withdrawn by the player.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to see if the withdrawal request has failed. If it has, don't worry, the funds will be added to your wallet account within 24 hours. If you still experience issues, you can contact their care centre for further assistance.