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Most Asked Questions In The 11winner:
Q1: How to log in after installing the 11winner?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to access your account securely without needing a password or email. This convenient login method allows you to easily access your account with just your mobile number.
Q2: What should I do if I am not getting OTP?
To start, check that your internet connection is stable and strong. Wait for a proper signal to establish itself, then click on "send OTP" and wait for the verification code to be sent. If you don't receive the OTP within the allotted time, you can seek assistance from the app's support system via live chat.
Q3: What should I do if I am not able to log in with my old number?
To log in, try using the same active phone number. If the number has changed, you'll need to send your updated KYC (Know Your Customer) details to the customer support team via email to transfer your account. This will facilitate a smooth account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. This will allow you to log in and play the newly updated app easily. Once updated, you should be able to access the app without any further issues.
Most Asked Questions Related To Withdraw In The 11winner:
Q1: What is the minimum withdrawal amount in the 11winner?
In this app, users can withdraw a minimum of Rs. 100, which is higher than the minimum withdrawal amount in other similar apps. Withdrawals are only possible for the money earned from gaming, not bonus amounts. This means users can cash out their winnings, but not any rewards or bonuses received.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure all your Know Your Customer (KYC) details are completed and submitted within the app. This includes saving your Aadhaar card, UPI information, and all relevant bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services enable a relatively quick process, taking around 30 minutes to 3 hours to complete. However, payment processing can sometimes be delayed, adding an extra 24 hours to the overall wait time. This delay can vary, but it is a rare exception to the otherwise efficient service.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn by anyone. Any winnings earned from playing with the bonus amount are withdrawable. Withdrawal of winnings is possible once you've completed gameplay with the bonus.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings section. If your withdrawal request is failing, don't worry, the funds will be added to your wallet account within 24 hours. If it doesn't happen, you can get assistance from their customer care centre.